• John Tschohl Speaking at Sberbank

John Tschohl Speaking at the Sberbank Corporate University on April 1st, 2015.

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Realize your full potential and achieve success!

John Tschohl’s seventh book, MOVING UP, focuses on how to get people to remove self-imposed limitations, see themselves as they can be, set goals, and use visualizations and affirmations to achieve greater success. Buy Now

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  • John Speaking

John Tschohl the "Guru of Customer Service" has presented his strategy all around the world.

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Fresh ideas for your customer service strategy

John Tschohl, President of Service Quality Institute, has the customer service expertise to keep your company cutting edge. Learn how to modernize your customer service by attending one of his upcoming seminars!

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Cultivate a Service Culture that Ignites Profits

Have John speak at your next company or leadership event. Learn how to:
  • Create a customer service strategy that works in the modern world.
  • Build a customer-driven workforce that retains customers
  • Make empowerment a way of life 
  • And more!

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Download the eBook

Learn How Social Can Help You Create Loyalty For Life!

  • Integrate service recovery successfully into your social media
  • Build word-of-mouth advertising via Facebook and Twitter
  • Train your employees in social customer service

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John is the guru when it comes to customer service, understanding and explaining how every interaction with a customer can help, or hinder, a company.

- Marc Benioff

 CEO of Salesforce.com

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John, called the "Guru of Customer Service" by USA Today, Time, and Entrepreneur magazines, is a best selling author, an internationally recognized service strategist, and president of Service Quality Institute - the global leader in customer service.

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In The Media

Still Leading the Way
Retail Observer

Breaking the Golden Rule
Small Biz Resources

Service...It Consistently Pays
Sales and Service Excellence

Breaking the Golden Rule
Call Center Times

Vail Resorts: The Ultimate Customer Experience
Call Center Times



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