John Tschohl the "Guru of Customer Service" has presented his strategy all around the world.
learn more about John's service strategy.
Fresh ideas for your customer service strategy
John Tschohl, President of Service Quality Institute, has the customer service expertise to keep your company cutting edge. Learn how to modernize your customer service by attending one of his upcoming seminars!
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Cultivate a Service Culture that Ignites Profits
Have John speak at your next company or leadership event. Learn how to:- Create a customer service strategy that works in the modern world.
- Build a customer-driven workforce that retains customers
- Make empowerment a way of life
- And more!
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Download the eBook
Learn How Social Can Help You Create Loyalty For Life!
- Integrate service recovery successfully into your social media
- Build word-of-mouth advertising via Facebook and Twitter
- Train your employees in social customer service
Testimonials
John is the guru when it comes to customer service, understanding and explaining how every interaction with a customer can help, or hinder, a company.
- Marc Benioff
CEO of Salesforce.com
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Bio
John, called the "Guru of Customer Service" by USA Today, Time, and Entrepreneur magazines, is a best selling author, an internationally recognized service strategist, and president of Service Quality Institute - the global leader in customer service.
In The Media
E-Satisfaction
Everything You Do Should Focus On The Customer
The Retail Observer
Customer Service Myths: The Real Story Behind Superior Service
4 Hoteliers
How Do You Impact Your Employees and Their Productivity?
Call Center Times
Follow the Leader - and Leave the Rest of the Pack Behind
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