John Tschohl Introduces Service Quality Institute (Spanish Subtitles | Russian Subtitles)


Fresh ideas for your customer service strategy

John Tschohl, President of Service Quality Institute, has the customer service expertise to keep your company cutting edge. Learn how to modernize your customer service by attending one of his upcoming seminars!

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John is the guru when it comes to customer service, understanding and explaining how every interaction with a customer can help, or hinder, a company.

- Marc Benioff

 CEO of

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John, called the "Guru of Customer Service" by USA Today, Time, and Entrepreneur magazines, is a best selling author, an internationally recognized service strategist, and president of Service Quality Institute - the global leader in customer service.

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