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Service Quality Institute
9201 E. Bloomington Freeway
Minneapolis, Minnesota 95420 USA
Phone: 952-884-3311
Fax: 952-884-8901
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John Tschohl - A Customer Service Strategist

Articles

The majority of the articles below require Adobe reader. Click on the icon above to get the free download from Adobe's site.

People's Servants - Russia

Press Release on Euroset, in Russia.

Entrepeneur Magazine Article
Entrepeneur Russia Magazine featuring John Tschohl

Mystery Shoppers
Mystery shoppers keep tabs on the manners of retail, banking clerks

Mercado
Descuba el Secreto para Competir y Generar Ganacias

07/04/2005 - Coffee with John Tschohl
The Minneapolis Start and Tribune sits down to have a cup of Coffee with John Tschohl

06/27/2005 - Companies give employees more power
USA Today - Travel industry workers fix customer problems with cash, free rooms

06/21/2005 - Translating Customer Satisfaction
St. Paul Pioneer Press - SQI providing training materials to China

06/10/2005 - Service Recorvery
Sales and Service Excellence - Retain your customers for life

05/17/2005 - Fed up with poor service? Press '1'
Kansas City Star - Satisfaction slips in latest ratings

04/01/2005 - Driving a service Culture
ASO Idea Book - Use new training materials every 6 months

05/01/2004 - Train, Nurture, Reward!
Office Pro - Incorporate these elements into staff development and watch the
bottom line reap the results

04/01/2004 - Train Your Employees
Canadian Manager - Keep them running smoothly

01/12/2004 - Managing for Success
Investors Business Daily - The art of exceeding expectations

Making Sales and Keeping Customers
Sellebrations - The first step in selling is Superior Service

Focus on: IGA Retailers
IGA Grocergram - The Keys to Compete