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2010 Customer Service Articles
Changing the Way You Work
July 2010 - Retail Observer
Six Steps of Customer Service
June 2010 - Call Center Times
A Lesson in How "Not" to Win Customers
June 2010 - Retail Observer
Complaining 101: Make Your Gripe Heard
May 2010 - MSN Money
National Economic Newspaper - Belarus
April 2010 - In Russian
What is Your Dream?
The Retail Observer May 2010
No Job Is Safe
The Retail Observer April 2010
Bad Bosses: Don't Be One
The Retail Observer March 2010
Empowerment: is it a myth?
The Retail Observer February 2010
Don't Hire Employees Who Don't Like People
The Retail Observer January 2010
2009 Customer Service Articles
6 Steps of Customer Service - Master these and you will succeed
Better your company by following these 6 easy steps
The Retail Observer December 2009
Kagame calls on business leaders to change mindset
John Tschohls presentation on Achieving Excellence Through Customer Service has Rwanda's top leaders looking to improve customer service throughout the country.
The New Times - Rwanda's First Daily, December 05, 2009.
Managing For Success - Elevating Your Level of Customer Service
Superior people handling skills aid the bottom line.
Investors Business Daily, November 30, 2009.
Create a Service Culture - You will be Rewarded
The Retail Observer November 2009.
John Tschohl in La Prensa Grafica - El Salvador
Front page article in Spanish on John Tschohl in La Prensa the largest newspaper in El Salvador. From his Service Strategy seminar on October 16.
Article Date: Ocober 23, 2009
John Tschohl in La Prensa Grafica- El Salvador
Front page article in Spanish on John Tschohl in La Prensa the largest newspaper in El Salvador. Before his Service Strategy seminar on October 16.
Article Date: Ocober 15, 2009
Social Networking - Will it Create More Sales?
Social Networking Article by John Tschohl. The Retail Observer October 2009.
The Oceanaire: A Customer Service Role Model
Article on Customer Service by John Tschohl. The Retail Observer October 2009.
John Tschohl featured in full page article in La Prensa Grafica newspaper in El Salvador.
It is in Spanish. On October 16 John is doing a one day seminar, Service Strategies for an Economic Impact - The Wow Effect in El Salvador. About 150 top executives from throughout Central America are attending.
John Tschohl In Romania. Video Interview - September 24, 2009
John Tschohl had an exclusive interview with Newchannel ro in Bucharest, Romania before his major Customer Service Conference. About 100 of the leading companies in Romania attended his public seminar sponsored by SQI Romania
The Times (S. Africa), September 5, 2009
Increase the odds of a job, John Tschohl comments on employee attitude
Time, September 3, 2009
The Airlines' Customer-Complaint Lines: No Answe
USA Today, August 19, 2009
John Tschohl in USA Today on Service Recovery with Continental Airlines
Sales and Service Excellence, July 2009
Customer Experience: Create Great Ones or Recover Fast
Boost Your Bottom Line, August 3, 2009
John Tschohl shares secrets to an effective employee suggestion
program.
Qatar Press Release, August 2009
Al Raya Newspaper Qatar
The Retail Observer, August 2009
"Don't Run From Complaining Customers"
USA Today, July 29, 2009
John Tschohl quoted in USA Today the largest newspaper in the U.S.
Customers say hotel service improves despite cost cuts.
USA Today, Jaunary 14, 2009
"Fliers' Complaints on Upswing"
USA Today states John Tschohl as the "Guru of Customer Service"
The Retail Observer, July 2009
"Bulletproof your Job"
First Rate Customer Service, June 2009
"Respond confidently to customer complaints"
First Rate Customer Service, June 2009
"Overcome limitations"
The Retail Observer, May 2009
"Service Recovery - What to do when you've made a mistake"
Business Review - Key Bank, Spring/Summer 2009
"Service with a Smile"
Lawn and Landscape, May 2009
"Service Check"
Sales and Service Excellence, April 2009
"Customer Friendly - Get rid of all that is not"
Retail Observer, February 2009
"Is Money a Motivator, No!"
Emprende Revista, January 2009
"Email Marketing"
Human Resource Management, January 2009
Russian Magazine
Bankstocks.com, January 7, 2009
"On Customer Service: To Destroy Value, Skimp on Employee Training"
Retailnologies e-Magazine, January 2009
"El Guru del Servicio al Cliente" |
