9201 E. Bloomington Freeway
Minneapolis, Minnesota 95420 USA
Phone: 952-884-3311
Fax: 952-884-8901 Contact Us
John Tschohl - A Customer Service Strategist
Advance your career with credentials recognized by organizations around the world
Gain the skills you need to contribute to your organization and advance your career by gaining recognition for those skills.
Service Quality Institute provides Certification in specific areas of specialty within the training profession. A series of workshops is required to achieve Certification.
Regardless of your experience or educational background, you will be given the opportunity to demostrate your competence in each workshop.
Schedule
Customer Service Certification
Minneapolis, MN
Sept 9-11, 2010
Certified Customer Service Leader (CCSL) (3 days)
Leading Empowered Teams (2 days)
John Tschohl Service Strategy/ FEELINGS (1 day)
Minneapolis, MN
Sept 13-16, 2010
Certified Customer Service Trainer (CCST) (4 days)
Leading Empowered Teams (2 days)
John Tschohl Service Strategy/FEELINGS (1 day)
Train the Trainer (1 day)
Gain the skills you need to contribute to your organization and advance your career by gaining recognition for those skills. Service Quality Institute provides Certification in specific areas of specialty with the training profession. Register for an upcoming workshop.
Includes::
Leading Empowered Teams Leader Guide
Feelings Facilitator Kit with 3 DVD’s, CD’s or Videos
Reception at John Tschohl’s home (Founder & President of SQI)
Licenses you to teach these two programs & purchase participant materials
Leading Empowered Teams Participant Materials
Feelings Participant Materials
"Thanks. In future let us know when you organize future John Tschohl seminars. The seminar was well coordinated and I personally feel I benefited."
Daniel Kamanu
Business Development Manager
Kenya Tea Development Agency
Nairobi, Kenya
